Sample Apology Letter for Not Crediting Money into Client’s Account

Response to Client’s Complaint about Fund Not Being Credited into His Account

September 12, 2018

Name of Client
Name of Bank
Address

Sub: Late Payment.

Dear Sir,

We are writing in response to your complaint on the above-mentioned subject. Upon inquiry we have come to learn that due to data entry error the fund amounting [insert amount] deposited by you on [insert date], vide deposit slip serial No.: [insert serial] was not credited into your designated account. Nevertheless, the error has been fixed.

Please accept our deepest apology for this unexpected error. We appreciate your patronage and are sorry for the inconvenience caused by this error. In future, we shall try our best to avoid such error.

Thanking you and assuring you of our best possible services at all times.

Best regards,

Handwritten Signature
(Name of Signatory)
Designation

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